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Therapy Tracks – Streamlining Regional Allied Health for Impact, Profit, and Quality of Life
How Therapy Tracks transformed its operations, freed up its founder, and delivered better regional care than ever
About the business
Therapy Tracks is a remote and regional allied health provider founded by orthotist and prosthetist Jarrod Cahir. With a mission to serve remote Central Australia, Broome, the Northern Territory, and beyond, Therapy Tracks brings advanced orthotic, prosthetic, and occupational therapy services—often directly into the client’s community or home. Jarrod is known for pioneering digital health and 3D scanning to make care faster, more flexible, and accessible for those who need it most.
Before partnering with Candour Strategy, Therapy Tracks was growing but running at maximum capacity, heavily reliant on Jarrod and his partner—both working unsustainable hours to keep up with administration, travel, and client services.
Challenges
- Jarrod was swamped by admin, travel, and hands-on service, leaving little time for strategy or growth
- Essential admin tasks consumed so much bandwidth, his partner had to step in, putting both under strain
- Scaling up required smarter cost controls and team structures to protect profitability while uplifting care
- Recruiting the right staff in regional areas was challenging and high stakes
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The Solution
Candour Strategy delivered a tailored, high-impact plan:
- Identified and recruited a skilled Virtual Assistant (VA) to handle complex admin, optimising workflows and freeing up 12+ hours per week for Jarrod
- Assisted with the hiring and onboarding of a key regional staff member, setting up clear pay structures, performance incentives, and
- KPIs for engagement and retention
- Mapped out and capitalised on profit per job opportunities—improving job costing, pricing, and operational efficiency
- Guided Jarrod in active cost base management, unlocking higher margins and giving him the space to step back from 60+ hour weeks to chosen, flexible hours
50%
Admin and scheduling time cut by over 50%, saving Jarrod and his partner 30+ hours per month
22%
Improved profit per job, with previously hidden value now captured
Owner work hours reduced from 60+ hours/week to less than 35, with greater lifestyle autonomy
Seamless staff onboarding and retention led to stable service delivery and happier clients
What this means for you
Running a specialist practice shouldn’t cost you your health, your family time, or your sanity. With the right structure, the right team, and smarter systems, you can deliver exceptional care to your clients—and create the freedom to live life on your own terms.